Investigating - We are currently investigating an issue affecting LDAP authentication in the EU environment.
Some customers may be unable to log in using LDAP authentication. Our engineering team is working to restore the affected authentication services and investigate the underlying cause.
We will provide further updates as more information becomes available.
Oct 20, 2026 - 06:53 UTC
Some customers may be unable to log in using LDAP authentication. Our engineering team is working to restore the affected authentication services and investigate the underlying cause.
We will provide further updates as more information becomes available.
Oct 20, 2026 - 06:53 UTC
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Welcome to the Ricoh CloudStream Device Management Cloud status page.
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Print&Scan Status
Please refer to the following link for the status and maintenance schedule of the Print&Scan service.
RICOH CloudStream Print&Scan Status
Device Management Status
Device Management UI (EU)
Degraded Performance
Device Management UI (AP)
Operational
Device Management UI (NA)
Operational
Device Management UI (CA)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned release of the Ricoh CloudStream Device Management Cloud Oct 20, 2026 22:00 - Oct 22, 2026 07:00 UTC
Version 1.11.0 of the Ricoh CloudStream Device Management Cloud is scheduled for release.
[Release Schedule]
* CA Data Center (EDT, UTC-4): October 20, 2026, 6:00 PM–10:30 PM
* NA Data Center (PDT, UTC-7): October 20, 2026, 7:30 PM–October 21, 2026, 12:00 AM
* EU Data Center (CEST, UTC+2): October 22, 2026, 12:00 AM–4:30 AM
* AP Data Center (AEDT, UTC+11): October 22, 2026, 1:30 PM–6:00 PM
While we expect no downtime during the release dates, customers may experience brief interruptions in service when connected clients reconnect locally.
Posted on Oct 20, 2026 - 08:39 UTC
[Release Schedule]
* CA Data Center (EDT, UTC-4): October 20, 2026, 6:00 PM–10:30 PM
* NA Data Center (PDT, UTC-7): October 20, 2026, 7:30 PM–October 21, 2026, 12:00 AM
* EU Data Center (CEST, UTC+2): October 22, 2026, 12:00 AM–4:30 AM
* AP Data Center (AEDT, UTC+11): October 22, 2026, 1:30 PM–6:00 PM
While we expect no downtime during the release dates, customers may experience brief interruptions in service when connected clients reconnect locally.
Posted on Oct 20, 2026 - 08:39 UTC