The issue has been resolved with the deployment of CloudStream DM Agent v1.8.3. No recurrence of the “No response” issue has been observed, and all services are operating normally. Monitoring is complete, and the incident has been closed.
Posted Jun 09, 2026 - 09:12 UTC
Monitoring
Service Status The fix for the issue where devices could appear as “No response” has been completed. This issue is resolved in CloudStream DM Agent v1.8.3.
Posted Mar 24, 2026 - 12:07 UTC
Identified
Incident Summary In some environments, devices may appear as “No response” in CloudStream DM even though they are powered on. When this occurs, configuration tasks may not run or may be delayed. This issue happens when the device operation panel enters sleep mode.
Root Cause This issue is caused by a sleep mode handling defect in specific versions of the CloudStream DM Agent, which prevents proper communication between the device and CloudStream.
Resolution • Affected versions: CloudStream DM Agent v1.8.0 and v1.8.2 • Fix: The issue will be resolved in CloudStream DM Agent v1.8.3 Updates will be provided on this status page as they become available.
Posted Mar 04, 2026 - 00:43 UTC
This incident affected: Device Management UI (EU), Device Management UI (AP), Device Management UI (NA), and Device Management UI (CA).