Investigating - We're experiencing an elevated level of timeout errors and are currently looking into the issue.
Updates will follow on this channel.

Incident Summary: We have identified an issue with the device status that causes communication to become unstable, resulting in the status changing to "No response".
Root Cause: The root cause of the outage is currently under investigation, but an issue has arisen where communication with the cloud cannot be established.
Resolution: As a mitigation measure, release the DM Agent v1.7.0 included in CloudStream DM v1.7.0.
-> Aug 7, 2025: However, it has not sufficiently resolved the issue with unstable communication and the resulting "No response" status. We are currently re-investigating this issue and additional corrective actions.

Jul 24, 2025 - 09:11 UTC

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Print&Scan Status
Please refer to the following link for the status and maintenance schedule of the Print&Scan service.
RICOH CloudStream Print&Scan Status


Device Management Status

Device Management UI (EU) Operational
Device Management UI (AP) Operational
Device Management UI (NA) Operational
Device Management UI (CA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 31, 2025

No incidents reported today.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025
Completed - The release to the AP and CA has been completed.
Dec 23, 00:28 UTC
Update - Version v1.7.3 of the Ricoh CloudStream Device Management Cloud is scheduled for release.

[Release Schedule]
AP: December 23, 2025 UTC
CA: December 23, 2025 UTC

While we expect no downtime during the release dates, customers may experience brief interruptions in service when connected clients reconnect locally.

Dec 22, 05:58 UTC
Update - The release to the EU has been completed.

The release to the AP and CA has been rescheduled.
The new release schedule will be announced at a later time.

Dec 18, 08:31 UTC
Update - The release to the NA has been completed.
Dec 17, 06:24 UTC
Scheduled - Version 1.7.3 of the Ricoh CloudStream Device Management Cloud is scheduled for release.

[Release Schedule]
NA: December17, 2025 UTC
EU: December18, 2025 UTC
AP: December18, 2025 UTC
CA: December18, 2025 UTC

While we expect no downtime during the release dates, customers may experience brief interruptions in service when connected clients reconnect locally.

Dec 17, 05:37 UTC
Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.